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Gift Cards have helped our pet parents ensure their fur babies are equipped with the best toys and treats possible. Gift cards are good for 2 years from the date they were sent to the recipient via...

Should your Fetch purchase not be to the liking of your furry friend, we allow exchanges for store credit within 30 days of receiving the shipment. Exchanges are credited for the full value of the ...

We understand that plans change and you might need to update the delivery address for your order. Don’t worry, we’ve made this process easy. To change your delivery address, log into your Fetch acc...

Fetch, in line with our commitment to practicality and efficiency (we know you pet needs his or her toys ASAP), offers Flat Pack Delivery. It’s quick, efficient, and streamlined so your delivery ca...

Give a gift that has no borders, the Fetch International Gift Card. Shipping internationally, gift cards can be purchased in increments equivalent to $100 USD, yet the amount will be converted into...

Ensuring your satisfaction is important as we want to make your Fetch shopping experience as seamless as possible. If a purchase does not meet your expectations, it can be returned or exchanged wit...

Making sense of shipping costs can often seem formidable. We strive to ensure transparency concerning all the charges you may encounter during your Fetch shopping journey. Many factors collectively...

Once you’ve chosen the perfect piece for your furry friend, you’ll receive a confirmation email with a unique order number. Keep this number handy, as it’s your key to know when it will arrive. At ...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...